Not surprisingly, our strategic plan over the last couple of years took a detour around, over, under and through the COVID-19 pandemic. Despite the roadblocks , we made progress in several areas, including reducing the number of individuals waiting for services, implementing a method to ensure newly certified independent providers understand their roles & responsibilities, supporting provider agencies in their recruitment efforts, enhancing our technological capabilities, increasing collaborative efforts to support youth with developmental disabilities, and promoting the employment of people with developmental disabilities through targeted outreach & education.
Recent updates to our table of organization and several new and/or revised procedures have us feeling we are again in a place where we can focus on what we want to do rather than what we must do in order to adapt to circumstances beyond our control. With this in mind, we are pleased to present a 3-year strategic plan meant to keep us moving forward as an agency with creativity, flexibility, and a growth mindset.
At the heart of all we do is a commitment to an excellent customer experience and the promotion of self-advocacy through the person-centered planning process. These tenets are woven throughout our plan which focus on our 5 main objective areas for the next 3 years: outreach & education, community integration, provider engagement, strengthening team knowledge of internal & external resources, and improving methods for supporting youth.