Report an Incident call: 419-629-2419 ext. 207
Fill Out Online Incident Form
Download the MUI Handbook

What is a Major Unusual Incident or MUI?

A Major Unusual Incident (or MUI) is defined by the Ohio Department of Developmental Disabilities in OAC 5123:2-17-02 as an alleged, suspected or actual occurrence that adversely affects an individual’s health and welfare or where the individual is at a likely risk for harm.

There are 19 types of MUIs, such as abuse and neglect. When an MUI is reported, action will be taken to prevent further harm to the individual, an investigation will be conducted and a plan will be put in place to prevent future incidents.

To report a Major Unusual Incident:

  1. Complete this Incident Report Form.
  2. Contact us.

Health and Welfare Tool-Kit

With the Ohio Department of Developmental Disabilities’ Health & Welfare Tool-Kit, you can learn more about MUI rule revisions, forms, presentations and access additional helpful resources.

Check Out the Tool-Kit

Do’s and Don’ts of MUI Reporting

Learn more about the MUI reporting process, as well as the difference between MUIs and UIs with this fact sheet from the Ohio Department of Developmental Disabilities.

Download the Fact Sheet

How To Report an Incident

During Office Hours:

If you need to report an incident (MUI) during office hours, please call 419-629-2419 ext. 207 or email

After Hours:

  • If you need to report an incident (MUI) after hours, dial our main number 419-629-2419 and press 4 to be forwarded to the on-call SSA.
  • If you have an actual emergency, please hang up and call 911.
  • For more information about major unusual incidents and the definition of an MUI, click here.
  • To read the MUI rule, OAC 5123:2-17-02, click here.

ODODD Health & Safety Alerts

The Ohio Department of Developmental Disabilities (ODODD) is always reviewing and updating the state’s health and welfare codes.

Keep up-to-date with these health and welfare alerts here.

The MUI Handbook

The Ohio Department of Developmental Disabilities put together a handbook for individuals, families and paid supports to help understand the MUI/UI reporting system.

Download the MUI handbook here.

MUI Frequently Asked Questions

MUIs can be reported by individuals with disabilities, families, providers or the general public.

All providers who are certified to serve persons with disabilities, as well as all Auglaize County Board staff, are required to report MUIs. MUIs should be reported immediately, but no later than 4 hours after knowledge of the incident, by calling the County Board on-call number, 419-629-2419 ext. 207.

An MUI contact has been identified at Auglaize County Board of DD to receive reports of possible MUIs. Incidents may be reported to this individual by phone (419-629-2419 ext.207), fax (419-629-3481) or email ( The ODODD also has a hotline (1-866-313-6733) which may be used if there are concerns or difficulties in reporting to the Auglaize County Board of DD.
The provider’s role is to take immediate actions to protect individuals from further harm when incidents occur while services are being provided.

Providers should report possible MUIs to Auglaize County Board of DD (immediately or) within 4 hours for incidents or allegations of abuse, exploitation, misappropriation, neglect, suspicious or accidental deaths or when a provider has received inquiries from the media regarding an MUI. All other MUIs are to be reported no later than 1 p.m. the next working day following initial knowledge of a potential or determined MUI.

Reports of abuse, neglect, exploitation, misappropriation or death are filed in all cases regardless of where they occur and/or whether or not services were being provided.